FAQ

Can I try Cosmero before I buy it?

Yes. Choose Try theme on the Cosmero listing in the Shopify Theme Store. Cosmero is added to Draft themes in your Shopify admin, where you can customize it with your own products and colors. You pay when you’re ready to publish it: select Buy on Cosmero in Draft themes, then publish it. Your customizations are kept, and your previous theme stays in Draft themes, so you can switch back. See Install Cosmero.

What comes with the Cosmero preset?

Cosmero has one preset, also named Cosmero. Its home page has the Slideshow, Featured collection, Shoppable reels, Image with text, Image banner, Ritual, Ingredient spotlight, Before and after, Image gallery and Rich text sections, with copy written for hair, skin and body care that you can change.

The preset has no images, products or collections, because those come from your store. Until you choose them, sections show placeholders. Start with images for the Slideshow, a collection for the Featured collection, and a product for each step of the Ritual.

Why doesn’t the Ritual show on a product page?

The Ritual block shows the product’s complementary products, so it stays hidden on products that have none. Set them per product in the Search & Discovery app or in the product’s Complementary products metafield. Shopify leaves out complementary products that are sold out.

In the theme editor, the block shows a short hint instead while it has nothing to show. See Product page.

Which reviews apps work with product ratings?

Cosmero shows ratings from Shopify’s standard Product rating and Product rating count metafields, so any reviews app that saves its ratings there works. The stars show on product cards, with Show product rating in Theme settings, and in the Rating block on product pages. Products without a rating show no stars.

The reviews themselves come from your app, for example through its app block on the product page. To link the stars to that block, enter its id, such as #reviews, in the Rating block’s Link to reviews setting.

If your app adds its own rating markup for search engines, turn off Add product ratings to structured data in Theme settings.

Do I need any apps?

No. Cosmero works with Shopify’s own features. A few parts show data that an app adds, and stay hidden without it:

• Ratings come from a reviews app.
• The Purchase options block shows selling plans, such as subscriptions or pre-orders, from an app like Shopify Subscriptions.

Complementary products for the Ritual don’t need the Search & Discovery app: you can set them in each product’s Complementary products metafield.

How do I show different ingredients on each product?

The product page in the preset has “Key ingredients” and “How to use” tabs. They’re Collapsible tab blocks: connect a tab’s Content to a product metafield, and each product shows its own text. A tab without content doesn’t show on that product.

The same works for the Value of a Detail in the Product details section, and for the Text of a Benefit in the Benefits block. A detail or benefit without a value doesn’t show, so a connected one appears only on the products that have it.

Why isn’t the free shipping bar showing?

The bar shows in the cart once you set Free shipping threshold in Theme settings. It stays hidden while the cart is empty, and when a customer shops in a currency other than your store’s, because a converted amount would only be an estimate.

The bar only shows progress. Create a free shipping rate with the same threshold in your shipping settings, so checkout matches what the bar says.

Can I use Cosmero in another language?

Cosmero’s own text, such as button labels and messages, comes in English. None of it is hard-coded, so all of it can be translated. Add languages in Settings → Languages in your Shopify admin. Once your store has more than one language, the footer shows a language selector by default, and you can add one to the header with Show language selector in the Header section.

The fonts that Shopify hosts cover Latin characters. Text in other scripts, such as Greek or Cyrillic, shows in the device’s system font.

Where can I get help?

Start with these docs: search them, or browse the pages for each section. If you’re still stuck, contact support with your question and your store’s URL. Screenshots help.